Evaluating End-User Services: Success or Satisfaction?
Loading...
Date
1991
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Does an indication of "satisfaction" by surveyed end users of online information services signify that they've actually been successful in obtaining needed information? This article reviews past evaluations of online search services and, from a study of 600 untrained end users, draws comparisons between users' satisfaction and their relative success.
Description
Keywords
online search services, end users
Citation
Melvon L. Ankeny, "Evaluating End-User Services: Success or Satisfaction?," The Journal of Academic Librarianship 16, no. 6 (1991): 352-356.