A User Experience on Rover Technology
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Date
2018-05
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Publisher
The Ohio State University
Abstract
This study seeks to understand usability of Rover technology by staff nurses at a large Midwest academic medical center. Nurses use Rover, a hand-held device, to facilitate patient care. This study explores nurses' perceptions of advantages and disadvantages of Rover, and about what facilitates or hinders use. Findings can be used to guide administrators in helping nurses make best use of the technology, and for working with the vendor to improve the technology. The Health Information Technology Evaluation-Level 3, a stratified view of health IT usability evaluation which considers interactions between user, technology, task and environment, served as the framework for this study (Yen & Bakken, 2011). In this study, we assess nurses' perceptions of interactions between the nurse-user, Rover tasks, and the hospital setting. The sample consisted of fourteen registered nurses from high- and low-Rover-use hospital units. Nurses were recruited through their nurse managers and were approached by the researcher to participate in the study, which was conducted over a six-month period. Nurses completed a demographic survey; individual data was coded, and location of practice reported as frequencies. Nurses were interviewed by a single researcher using a semi-structured interview guide that asked questions about their use of the Rover technology. Interviews were transcribed and coded for overarching themes. Rover features beneficial to participants' work included accessibility to basic flowsheets, the Medication Administration Record, and the camera feature and similarities to standard smart phones. Features participants indicated could use improvement included overall physical design, lack of flowsheets for in-depth charting, and IT connectivity issues. Participants also identified additional features to enhance Rover usage. Transferability of our findings is limited by sample size, and that Rover was the only proprietary brand studied. Nurses found Rover a useful adjunct to their work, and were satisfied with certain features. However, certain features are less useful, could be improved, or could be changed. Nursing leadership anticipates using these findings for 1) working with sales representatives to modify the technology and 2) facilitating greater efficiencies between technology and nursing work.
Description
Second Place at the 2018 Denman Undergraduate Research Forum
Keywords
nursing, informatics, user-interface, mobile devices