Development and Evaluation of an Evidence-Based Telephone Triage Orientation Education Program for Oncology Registered Nurses
Loading...
Date
2017-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
The Ohio State University
Abstract
Telehealth is a growing area of healthcare. Within telehealth there is a subgroup entitled
telephone triage. Oncology nurses provide telephone triage in private community oncology
settings. However, in private community oncology settings constraints such as financial
concerns, accreditation requirements, ever changing insurance and governmental issues may
constrain the ability to create and maintain supportive structures for oncology care such as
evidence-based nursing education. This paper describes the development and implementation of
an oncology nursing telephone triage education program in a private, community, oncology
office. Registered nurses performing telephone triage participated in an education needs
assessment and one hour evidence-based telephone triage “basics” face to face education
program. This was followed by a perceptions survey immediately after the offering and one
week later. Education needs assessment findings were incorporated into the education offering
or provided to office leadership for future education planning. Perceptions of the registered
nurses following the evidence-based education offering included, increased awareness regarding
the role of oncology nursing telephone triage and scope of practice, the importance of effective
interpersonal communication skills when speaking with callers, the integration of a systematic
approach with callers, the use of mnemonics to improve consistency of caller content and
symptom management assessment
Description
Keywords
Registered Nurse education, oncology telephone triage, private ambulatory oncology, oncology nursing, telephone triage