Conversations with Machines: The Impact of Self-presentation Concerns on Consumer Engagement when Interacting with Chatbots versus Human Service Providers

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Date

2022-03

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Description

Business: 1st Place (The Ohio State University Edward F. Hayes Graduate Research Forum)

Keywords

Artificial Intelligence, Chatbots, Conversational Commerce, Self-Presentation Concerns, Embarrassment

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http://hdl.handle.net/1811/101144

Collections

36th Hayes Graduate Research Forum (March, 2022)