Trusted Librarian: Service Model Offers Best Practices for New Subject Librarians
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Date
2016
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Academic Division of the Special Libraries Association
Abstract
As we compete in the global market of information providers, librarians can advance by better understanding how corporations conduct business and provide services. According to the principles discussed in The Trusted Advisor (Maister, Green, & Galford, 2000), constituents may value trust more than discipline expertise. Business books often discuss trust building, which is viewed as a necessity for building professional success. Discipline expertise is a valuable commodity, but librarians who fail to build trust with constituents may struggle to engage them. This is a best practices piece that identifies successful trust-building techniques that foster relationships between librarian and constituent.
Description
Peer-reviewed manuscript version. The final version will be published in Practical Academic Librarianship: The International Journal of the SLA Academic Division.
Keywords
Trust, Customer Service, Public Libraries, Academic Libraries, Corporate Libraries, Engagement, Value
Citation
Published version: Tina P. Franks. Trusted Librarian: Service Model Offers Best Practices for New Subject Librarians. Practical Academic Librarianship: The International Journal of the SLA Academic Division. (Forthcoming).