Evaluating the Use of Paraprofessionals at the Reference Desk

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CourtneyN_CollegesUndergraduateLibraries_2001_v8n1_p31-40.pdf (88.44 KB)

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2001

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Haworth Press, Inc.

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Abstract

Medium-sized academic libraries have been experimenting with the use of paraprofessionals in reference services for over twenty years. The University of Dayton participated in the Wisconsin-Ohio Reference Evaluation Program (WOREP) in 1988 and in 1997, one year after implementing a reference model using paraprofessionals. The factors influencing the development of a new model of reference, a description of the model, training procedures, and the evaluation results are described.

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paraprofessional staff, reference services, Wisconsin-Ohio Reference Evaluation Program (WOREP)

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Nancy Courtney, "Evaluating the Use of Paraprofessionals at the Reference Desk," Colleges & Undergraduate Libraries 8, no.1 (2001): 31-40. doi:10.1300/J106v08n01_04

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http://hdl.handle.net/1811/47358

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Research, Publications, and Presentations (The Ohio State University Libraries)