Knowledge Bank

The current ADA compliance monitoring process currently takes over 16 weeks to complete, has a first time quality rate of 12%, an 88% defect rate, and a 54% late delivery rate. XYZ Agency has created rework reduction goals, a Subject Matter Expert reduction process, and created standard work in order to remedy this situation and work toward continued improvement and long-term stability. Problem Statement: 16-week processing time, late submissions, and a 70% 1st time defect rate have caused late submissions and increased scrutiny in our ADA/504 program from our Federal oversight authority. XYZ Agency's goal is to publish a 100% accurate ADA/504 Transition Plan annually by December 31st.