Knowledge Bank

Both the Framework for Information Literacy and the Seven Pillars of Information Literacy reference the information literate individual as one who has a disposition to seek assistance – from sources, libraries and other experts. In our welcome materials, libraries regularly emphasize the help they can provide and encourage students to use our services. Yet, studies show that this is not enough. Help-seeking is complex and feels risky, especially for minoritized and first-generation students. This session will share findings from a qualitative study of student responses in an intervention that modeled positive help-seeking related to common information-seeking needs for students beginning at university.