Quality Assurance: Procedures for Enhancing Project Sustainability
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Date
2019-04
Journal Title
Journal ISSN
Volume Title
Publisher
Ohio State University. Office of Outreach and Engagement
Abstract
Quality assurance provides a valuable model for evaluating the efficacy of and sustaining community partnerships and projects. Learn about principles and concrete examples of the use of quality assurance tools in several projects, including application to the development of faculty grant proposals.
Description
This presentation will provide an overview of quality assurance procedures employed by professionals at the Center for Education and Training for Employment (CETE) in the College of Education and Human Ecology. CETE's quality assurance procedures are based on the concept of "total quality management." Total quality management can be described as a management philosophy focused on the continual improvement of products, services or interventions based on customer satisfaction (Ahire, Landros & Gohar, 1995). The American Society for Quality (n.d.) identifies eight primary principles associated with total quality management. These principles include customer determination of quality; use of data in decision making; view of actors and processes as integrated systems; and reliance on strategic planning as a means for assessing systems and opportunities to improve interventions. Presenters will review principles and provide concrete examples of the use of quality assurance tools in several projects including application to the development of faculty grant proposals.
AUTHOR AFFILIATION: Ryan Kapa, postdoctoral researcher, Center on Education and Training for Employment, College of Education and Human Ecology, kapa.2@osu.edu (Corresponding Author); David Julian, program director, Center on Education and Training for Employment, Ohio State College of Education and Human Ecology; Keli Bussell, graduate research associate, Center on Education and Training for Employment, Ohio State College of Education and Human Ecology; Alexis Little, doctoral student, Center on Education and Training for Employment, Ohio State College of Education and Human Ecology; Melissa Ross, program director, Center on Education and Training for Employment, Ohio State College of Education and Human Ecology
AUTHOR AFFILIATION: Ryan Kapa, postdoctoral researcher, Center on Education and Training for Employment, College of Education and Human Ecology, kapa.2@osu.edu (Corresponding Author); David Julian, program director, Center on Education and Training for Employment, Ohio State College of Education and Human Ecology; Keli Bussell, graduate research associate, Center on Education and Training for Employment, Ohio State College of Education and Human Ecology; Alexis Little, doctoral student, Center on Education and Training for Employment, Ohio State College of Education and Human Ecology; Melissa Ross, program director, Center on Education and Training for Employment, Ohio State College of Education and Human Ecology
Keywords
quality assurance, evaluation, sustainability
Citation
Engaged Scholars, v. 7 (2019).