Knowledge Bank

This ignite session aims to provide insight and strategies to any participant interested in building sustainable, community-based programs, specifically in the area of health. The service-learning, service development model, Partner for Promotion (PFP), will be described. PFP is a collaboration of The Ohio State University College of Pharmacy faculty, students, and residents with community-based pharmacy practitioners to provide training and mentoring for implementing expanded patient care services that improve health and wellness. The program was created in 2005, and ithas engaged more than 200 students and 100 community pharmacies with a sustainability rate of approximately 60 percent of services being offered one year after the program ends. Additionally, the program has been licensed to six colleges of pharmacy across the United States who are currently offering the program. With more than 10 years of experience, the creator and director of the program has identified lessons learned that emerged in this service learning program. In 2016, a series of semi-structured interviews were conducted with Partner for Promotion community-based preceptor alumni to qualitatively evaluate facilitators and barriers to successful collaboration in service development within this model. Preliminary results from this evaluation will be shared. Through the interviews, clear facilitators and barriers to service development emerged encompassing culture and readiness for new services by staff of the pharmacy site, experience of pharmacists previously involved in service development and implementation, and logistics surrounding the project. These results appear to support the theory that a site with an innovative, adaptive culture with leaders who have experience with or a willingness to learn more about service development lends to successful, sustainable services at those sites. Additionally specific site logistics including flexible workflow within the pharmacy, adequate software and technology, and physical space further support successful and sustainable service development. Several of these pharmacies have gone on to develop additional services, expand current services, and seek new and innovative ways to engage with OSUCOP and their surrounding communities. Stories about exemplars of success will be highlighted, including the Pharmacy Ambassadors program that seeks to educate immigrants on the medication use system and a diabetes management program in southeast Ohio.

AUTHOR AFFILIATION: Jennifer Rodis, Associate Professor, Clinical and Assistant Dean for Outreach and Engagement, College of Pharmacy, rodis.2@osu.edu (Corresponding Author); Brianne Porter, Assistant Professor, College of Pharmacy.