Improving Communication with Families during Procedures with the Use of the EASE Application
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Publisher:The Ohio State University
Series/Report no.:The Ohio State University. College of Nursing Doctor of Nursing Practice Final Document Projects
Congenital heart disease patients undergoing cardiac catheterizations are in a procedure and away from their families for 3-6 hours on average. The intraprocedural period causes anxiety for the patient's families. Providing updates that are informative and frequent give families reassurance during this stressful time. The current communication process at Rainbow Babies & Children's hospital involves the catheterization lab staff paging the family and waiting for them to call back to give an update. This process can be time consuming for the staff and is inconsistent. A way to improve this communication process is to implement a new communication process with the mobile communication application EASE (Early Access to Surgical Events). This application allows for one way text messaging from the staff to families during the procedure. This Doctor of Nursing Practice (DNP) project involved implementing the EASE application in a Congenital Cardiac Catheterization Lab. Families were surveyed after the implementation of the EASE application and 98% of the families rated the communication process a 10/10 and 100% of the families said their experience with EASE during the procedure demonstrates compassion and caring toward family members by the hospital.
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