Reference Service at an Inflection Point: Transformations in Academic Libraries
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Publisher:Association of College and Research Libraries
Citation:Craig Gibson and Meris Mandernach, "Reference Service at an Inflection Point: Transformations in Academic Libraries," In Imagine, Innovate, Inspire: The Proceedings of the ACRL 2013 Conference in Indianapolis, Indiana, April 10-13, 2013. ACRL, 2013.
This research project investigates whether academic libraries are developing new models of research services supporting faculty and students at their institutions, models that transform traditional transaction-based reference services to those that are sustained and relationship-based; reports from the library and information science literature and from the field in general suggest emergent models and practices that position library services more integrally in research environments and workflows of faculty and students. This investigation will provide a more focused, detailed analysis of the models and practices of a set of academic libraries that point toward a more intentional research services model.
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