XYZ Agency ADA/504 Transition Plan Creation Process
Series/Report no.:
Ohio State University. Fisher College of Business. Master of Business Operational Excellence Capstone Projects. 2012Abstract:
The current ADA compliance monitoring process currently takes over 16 weeks to complete, has a first
time quality rate of 12%, an 88% defect rate, and a 54% late delivery rate. XYZ Agency has created
rework reduction goals, a Subject Matter Expert reduction process, and created standard work in
order to remedy this situation and work toward continued improvement and long-term stability.
Problem Statement: 16-week processing time, late submissions, and a 70% 1st time defect rate have
caused late submissions and increased scrutiny in our ADA/504 program from our Federal oversight
authority. XYZ Agency's goal is to publish a 100% accurate ADA/504 Transition Plan annually by
December 31st.
Type:
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