Discovery and Delivery: Making it Work for Users
Creators:Diedrichs, Carol Pitts
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Publisher:Routledge, Taylor & Francis Group
Citation:Carol Pitts Diedrichs, "Discovery and Delivery: Making it Work for Users," Serials Librarian 56, no. 1-4 (2009), doi:10.1080/03615260802679127
User expectations for complete and immediate discovery and delivery of information have been set by their experiences in the Web 2.0 world. Libraries must respond to the needs of those users whose needs can easily be meet with Google-like discovery tools as well as those who require deeper access to our resources. What has happened to bring us to this time in the evolution of library collections and services? What characterizes user expectations and how are we fulfilling them today? What can we do to prepare for the future? Are we prepared for what is to come?