Web 2.0 Tools Ease Renovation Service Disruptions at The Ohio State University Libraries
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Citation:Elizabeth L. Black and Rebekah Kilzer, "Web 2.0 Tools Ease Renovation Service Disruptions at The Ohio State University Libraries," Public Services Quarterly 4, no. 2 (2008), doi:10.1080/15228950802202317
The Thompson Library, the main library of The Ohio State University (OSU), began a major renovation in fall 2006 that required the library to close for three years. During this time, the bulk of the circulating collection and many of the personnel relocated to an interim facility. The distance imposed by the renovation created special challenges for service to patrons and communication among library faculty and staff. The OSU Libraries used blogs, podcasts, a wiki, instant messaging, and the campus course management system to reach as many of the constituents of the campus community as possible.
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