Adolescent's Preferences for Complexity in Retail Store Environments

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Title: Adolescent's Preferences for Complexity in Retail Store Environments
Creators: Lafond, Jaclyn
Advisor: Zavotka, Susan
Issue Date: 2007-03
Abstract: Shopping is a large part of American's lifestyles whether they like it or not. It is specifically a large part of adolescent's lives with them spending $300 billion per year. Store targeting adolescents can use aesthetics as a competitive advantage to keep adolescents customers coming back for more or to intrigue new ones. The purpose of this study is to better understand the behaviors (emotional) of adolescents in the apparel retail environment. More specifically to determine their level of preferred complexity, how their immediate feelings are affected by store complexity, how adolescents describes different levels of complexity, and how adolescents react to certain aesthetics within retail stores. In order to do conduct this research a sample of ten adolescents females experienced three retail environments ranging in complexity (simple, simple/complex, and complex). They were asked to complete a set of surveys pertaining to their store preferences, immediate feelings, aesthetic preferences, and descriptions of ranging complexities. The results suggest that adolescents prefer complex retail environments. While in complex stores their stress levels decrease, their energy increases, and their positive feelings increase. These aspects are the exact opposite for simple retail environments. The adolescents described complex retail environments positively and simple retail environments negatively. The adolescents were not affected by organizational aesthetics but reacted positively to complex aesthetics pertaining to the elements of design including color and textures. However, more research is needed to compare adolescents from around the globe and to compare within environments that offer different types of products. Advisor: Susan Zavotka
Series/Report no.: The Ohio State University. Department of Consumer Sciences Honors Theses; 2007
Keywords: adolescents
retail environments
shopping behaviors
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