Trusted Librarian: Service Model Offers Best Practices for New Subject Librarians

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Title: Trusted Librarian: Service Model Offers Best Practices for New Subject Librarians
Creators: Franks, Tina P.
Keywords: Trust
Customer Service
Public Libraries
Academic Libraries
Corporate Libraries
Engagement
Value
Issue Date: 2016
Publisher: Academic Division of the Special Libraries Association
Citation: Published version: Tina P. Franks. Trusted Librarian: Service Model Offers Best Practices for New Subject Librarians. Practical Academic Librarianship: The International Journal of the SLA Academic Division. (Forthcoming).
Abstract: As we compete in the global market of information providers, librarians can advance by better understanding how corporations conduct business and provide services. According to the principles discussed in The Trusted Advisor (Maister, Green, & Galford, 2000), constituents may value trust more than discipline expertise. Business books often discuss trust building, which is viewed as a necessity for building professional success. Discipline expertise is a valuable commodity, but librarians who fail to build trust with constituents may struggle to engage them. This is a best practices piece that identifies successful trust-building techniques that foster relationships between librarian and constituent.
Description: Peer-reviewed manuscript version. The final version will be published in Practical Academic Librarianship: The International Journal of the SLA Academic Division.
ISSN: 1947-0037
URI: http://hdl.handle.net/1811/77565
Embargo: No embargo
Rights: Copyright Tina P. Franks
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