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Interpersonal relationships at work: An examination of dispositional influences and organizational citizenship behavior

Please use this identifier to cite or link to this item: http://hdl.handle.net/1811/48334

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Title: Interpersonal relationships at work: An examination of dispositional influences and organizational citizenship behavior
Creators: Dachner, Alison
Advisor: Ellingson, Jill
Issue Date: 2011-03
Abstract: Positive interpersonal relationships at work foster a variety of beneficial outcomes for individuals and organizations. Past research has examined contextual and demographic antecedents of friendships at work. Forming interpersonal connections should have strong dispositional roots. The authors use structural equation modeling to analyze data from 438 front-line service employees from a casual dining, national restaurant chain in the United States. Results from this study support the hypotheses that extraversion, agreeableness and emotional stability are each positively related to forming valued interpersonal relationships at work. In addition, interpersonal citizenship behavior is hypothesized and supported as an outcome of positive interpersonal relationships at work. Testing a full model of all the hypotheses enabled us to identify valued interpersonal relationships as an intermediary variable of the relationship between personality and interpersonal citizenship behavior.
Embargo: No embargo
Series/Report no.: 2011 Edward F. Hayes Graduate Research Forum. 25th
Keywords: Interpersonal relationships at work
Employee performance
Personality
Structural equation modeling
Description: Business: 3rd Place (The Ohio State University Edward F. Hayes Graduate Research Forum)
URI: http://hdl.handle.net/1811/48334
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